Laser Clinics Australia - Belconnen Westfield

Lisa Vongchalern 3 weeks ago

I’ve had three appointments with Laser Clinics Australia. My first two visits were really positive — the staff were very friendly, professional, and always spoke formally, which made me feel comfortable throughout the treatment. However, during my third visit this morning, I had a different staff member and the experience was not as pleasant. She appeared unhappy while performing the treatment, which made me feel uncomfortable. She also missed treating the back area, and when I politely reminded her (as I wasn’t aware she was about to finish), she responded that I should have told her earlier. I felt this was a bit unfair, as I assumed the treatment plan would have been checked beforehand. The way she replied felt somewhat rude and dismissive, which left me feeling upset for the rest of the day. I hope this feedback helps improve consistency in customer service, as my previous experiences were very good.

Malihe Zarei 3 months ago

I always have a fantastic experience at the clinic with Maryam. She is incredibly knowledgeable and professional, and she makes me feel comfortable from start to finish. Her attention to detail and genuine care for my skin concerns truly stand out. I'm so happy with my experience and will be coming back.

Smriti Kapoor a month ago

Had my first session getting laser done here! I found the lady who treated me quite standoffish. She was alright when she was doing the laser (however in comparison to my experiences at other clinics, the treatment was not as thorough). Later, when I asked her a simple question to understand the efficiency of laser and the process, she was super standoffish and rude said this was not a ‘permanent’ treatment and when I tried to dig for more info, she acted like I was being a nuisance. Finally her colleague stepped in to explain to me that it only guarantees 70% of results if done regularly (which is just the education I was expecting) I will not be going back.

Rocky a month ago

Generally isn't too bad. The last month or so has been shocking, every time I try to book an appointment, it constantly gets shifted or changed, and leaves me unable to get any treatment done. Because of the inconvenience from the 3rd time, they are giving me a free treatment, which would be great, if it wasn't up to the 6th reschedule already (mind you most recent time was yesterday). I just want to infer that the service is good and the staff that do it are lovely, but the actual appointment schedule is a nightmare. Please adjust the system so that this get fixed and booking times are BOOKED TIMES.

Ni Shaaa 2 weeks ago

Maryam was so helpful, i have been hasling over my credit for 3months over finally she was the only one who really took time, listened and was able to solve my issue. Maryam you have a loyal customer for life. Thank you