Beverly Hills Plaza Medi Spa

Jourdan Jade 4 months ago

Had an amazing experience! The owner Jeanie was such a sweetheart with really genuine and positive energy, we immediately connected and I knew I was in caring hands! I got a micro needling treatment and so happy I booked with her! The spa is cool and offers a lot of healing modalities. I highly recommend booking with Jeanie, she has a lot of knowledge and intuition on healing and new advances in skincare.

Amy Lapides a year ago

The hotel was lovely but this is truly a review of the hotel spa - The Beverly Hills Plaza Medi Spa. I stayed for a night as a gift from my husband after 11 months of little sleep with our new baby. He included a 90 minute massage at the Medi Spa. Jeanie was my therapist and she took amazing care of me. I was exhausted and my back was sore from carrying baby. To help with my energy levels and dire need for detox, Jeanie gifted me a session on the vibration plate and a red light therapy session before my massage. Both were intense but felt cathartic. Then she spoke with me at length about my pains and preferences and provided a massage catered to me, complete with foot salve, and even went above and beyond the 90 minutes. She gave me suggestions for how to feel better moving forward, which I will incorporate, and generally made me feel special. She was just what I needed on my one day self care mission and we even hugged before I left (glowing, buzzing, and ready for the best sleep of my life). The next morning I felt lighter! And loved. I highly recommend her services to anyone seeking a healing, personalized experience. Oh! And the spa robes are heaven!

Christina N 9 months ago

WARNING: THIS “NEW” SPA IS NOT AT THE PLAZA HOTEL. They need to take off the old pictures of the REAL spa. EDIT: added screenshots of the owner begging me to take down review. If only they put this much effort into their actual appointments rather than “trying to make up” for them. Offered a kitten hahaha I’ve been a client of the actual Plaza Hotel spa for a decade going once a quarter and loved it. But someone named Jeanie bought the rights and moved it down the street to an old office building—taking over the phone lines and appointment text line. It is no longer a lovely, luxurious experience. Instead of the spacious restroom at the hotel spa, the “new” site has a small, dimly lit repurposed office kitchen with a tiny sink and no mirror. Instead of the fancy lux cleansers and lotions of the hotel, the “new” site only offers drugstore Cetaphil for OILY skin so you strip your skin dry. Off brand witch hazel, paper towel roll, and bargain basement supplies. And the unsanitary treatment rooms are tiny closets with IKEA furniture and cheap paper off a roll crinkling under you on the treatment chairs. The actual Plaza hotel spa is pristine. The “new” site had no serene music, no well appointed lounge, no amazing and adept front desk staff. Instead, when I texted on 4/10/25 to the usual number to book my pre-paid microneedling appointment I got half interested responses or nothing for days. And then several weird random texts and rambling voice memos about rando info at 4am—but nothing about booking my appointment. I called multiple times and left numerous voicemails. Nothing. I started texting once a day. Finally on 4/21 I was able to secure an appointment for my next available date of 5/16. On 5/16, the morning of my appointment day, I texted to let them know I would be running late. Nothing. I texted again in the afternoon to check in about my 5:30pm appointment. Got a rude text saying they needed to reschedule and to call to do so. Later I called and spoke to someone named Tiffany who was very rude and said I needed to be more patient and understanding because they’re new and also the owner was ill and other woe-is-me lines. I could have told her about all the tough things going on in my life but I didn’t want to play trauma Olympics with this selfish person. She is in the customer service industry after all. Also, she was EATING the entire call. I could hear her gross slurping and her spoon hitting the bowl the whole call. She said, in between slurps of food, that I, THE CLIENT, needed to be patient with their lack of customer service and last minute cancellation?!? No apology, no accountability—just attitude and an attempt to make me feel bad for them being completely disorganized. I finally got her to rebook me for my next available day 6/6 She asked that I check in a few days prior to confirm just in case. I said no, I expect my costly spa to be organized. “You send me a text after we hang up confirming and I’ll trust you’ll provide the promised service.” When I got there on 6/6, the technician named Roya made sure I knew she had come in on her day off to see me (this appointment had been booked for 3 weeks mind you). And while she seemed like a nice lady, she talked on the phone loudly and watched videos while I was laying on the table waiting for my numbing cream. HERE IS THE WORST PART: They don’t even use real RF microneedling equipment. She pulls out this cheap stamping pen that you can buy off Amazon for $99 then haphazardly scrapes it over face and damages the skin (See pic of pen) It is not a REAL professional medical-spa RF microneedling machine like they had at the Plaza Hotel. I pre-paid full price for RF microneedling. It was not inexpensive. She also did not use stem cells. She used this bargain bottle of hyaluronic acid that had not been refrigerated as labeled. This whole experience with the “new” spa was an awful joke. AVOID THIS “NEW” site at all cost. I wouldn’t go back even if they were giving out free services. I take my skin care very seriously and this place will do more harm than good.

kiko 3 months ago

I had a lovely experience here at Beverly Hills Plaza Medi Spa. I was taken care of by Jeanie who has such an amazing aura and energy ! Atmosphere and service are both welcoming and kind. I am new to all this but Jeanie was knowledgeable and excited to share all the information with me which made me feel more comfortable and cared for. Felt very calm and loved throughout the whole experience !

Dora Fish 4 months ago

amazing experience with Jeanie! the most knowledgeable collagen injection therapist in LA I am happy to have found her and will continue to come to her and recommend her to all my friends looking for microneedling. she taught me so much and took great care of me and i’m excited for maintaining this connection on my journey for the most glowing skin! thank you Jeanie!