Renu MedSpa

Karina Cabrales 2 years ago

I love this place! I have been receiving services for about a year. I started off with a tattoo laser removal & eventually decided to move forward with the hair laser removal. The results are AMAZING! Both Paige & Ashley made sure I was comfortable throughout the entire process. Everyone there is super knowledgeable. I have already referred a few clients & just purchased a gift card for a friend because they are just amazing!!!

Renee Vaessen a year ago

I had trouble finding the spa after booking on class pass. I was at the address and called 10 minutes before my scheduled time to let them know I was having trouble finding the location and I might be late. The receptionist confirmed I had the wrong address and told me a similar but alternate address to go to about 10 minutes from where I was. I traveled there, called back, and again the receptionist was certain it was the address she gave me although I was standing on the street corner clearly not at the spa. I was certain their address must be wrong on class pass as the receptionist is telling me a different address and I’ve just done a wild goose chase trying to find the spa. Ultimately, I cancelled my appointment and offered to try again to find the spa and come sort this out. I was instructed to go home and send screenshots of what address I had that I was claiming was wrong. I did so and they responded saying the address I had was correct. When I asked why they instructed me to go to a different address before my appointment started, the manager jumped on via email claiming that I had never been instructed to go somewhere else. So what, I drove across town for fun? Super biazzarre. All I was asking was not for a refund, just that they don’t charge me the cancellation fee on top considering the circumstances. I had mentioned in my email I would not be writing a review (I had just been prompted from class pass to write a review) until I had heard back from them. The manager, Krissy, responded to me accusing me of threatening her with a bad review and lying about my interactions with the receptionist. I’m sure the professionals that perform the services here are great. However, the front desk support and the manager…. I would not trust them and I would not call them professional. Ultimately, a horrible experience that killed my Saturday and all I wanted was a facial. They removed my review from ClassPass so I thought I would follow up here. I would probably take it as a sign that there aren’t many recent positive reviews. Also, I would recommend giving yourself more than 15 minutes before your appointment if this is your first visit as the spa is not straight forward to find - although they will belittle you while denying your experience and tell you that simple Google searches could’ve solved your problems. I would also be concerned about the lack of integrity in the staff & the quick to react/lie/blame/deflect manager (Krissy) backing that up. Would not recommend. Go to a place that cares about people. This review is a reflection of the customer service I received and being blatantly told a wrong address over the phone, which I obviously can’t prove & Renu is unwilling to address the situation with their receptionist - leaving room for this exact thing to happen to someone else. Everyone has a right to review their experience with a business in a respectful manner which I have done.

Arianna Barone a year ago

Jola is the best for laser hair removal. She is honest about the amount of sessions it will take. I love that she checks in with me during the session to see the pain level I’m experiencing if any. I’ve noticed a HUGE difference with just 4 sessions. I always feel well taken care of and cared for. Thank you Jola!

daniela todirut 7 years ago

Someone recommended this spa to me, and I couldn’t be happier that they did. I waited until all my sessions were done, in order to give a full and honest review about this spa, and my experience. After years of waxing, plucking, threading, bleaching, and everything else in between, I realized it’s cheaper to try laser hair removal. I purchased the laser hair removal package for upper lip/chin. After an extensive research I found that their prices are very competitive and fair. Their staff is very professional. The spa is very clean. Jessica was knowledgeable, and one of the friendliest people I have met. At my first appointment I was a nervous wreck, and she explained every aspect of the process, and made me feel at ease. I am so in love with the results, and the overall experience, that I’m trying to figure out what procedure I should do next. Some reviewers mentioned their issues with being late for appointments, but I had none whatsoever. I was late once for 20 minutes and they were very understanding. If you have any qualms or fears, don’t. Give them a call. I wish I would have done it a long time ago. Ask for Jessica, she is amazing!

Melissa Reynish 6 years ago

I've been coming here for laser hair removal for years and the whole staff is very accommodating! Jessica is really thorough during treatment and always fun to talk to. She even makes the treatment as painless as possible by checking in frequently throughout to make sure you're doing okay. Overall, very professional and would definitely recommend to anyone seeking any type of cosmetic treatment.