Sansa Med Spa & Wellness

Kelly 3 months ago

I have severe TMJ and have always received Botox from my previous provider with great results. After taking a year off to breastfeed, I saw a promotion for “Tox $9” at Sansa Med Spa and decided to try them out. During my consultation, I specifically told Dr. Neera that I have only ever used Botox for my TMJ and that it relieves my pain within 24 hours. She mentioned she also has TMJ and recommended I try Xeomin instead, saying it was $8 and that I would need more units than Botox. I trusted her recommendation since she is the provider. This is where things became concerning. She completed my forehead and crow’s feet first, and then told me she only had 35 units of Xeomin left for my TMJ. I explained that my right side is always worse, and my previous provider always treated it with more units. Instead of suggesting that I purchase more Xeomin (since she said I needed more than Botox), she simply used whatever was left in the syringe—about 15 units on the left and 20 on the right. The dosage didn’t make sense, especially for TMJ, and wasn’t consistent with what she told me. It made no sense she said Xeomin would be more units but she provided me less units than Botox would be, so the outcome of the Xeomin wouldn’t do anything to my TMJ. Also, if my TMJ is my biggest concern, that should be the first treated areas. When I asked her how many units in each area, it felt like she was just guessing. After two weeks, my jaw pain was not improved at all. With Botox, I always feel relief within 24 hours. I went home and did more research, and saw that masseter muscles are large muscles and Botox—not Xeomin—is what is typically recommended for TMJ. This made me even more frustrated, because I originally went in asking for Botox, not Xeomin. I ended up spending $800, and it honestly felt like a waste. When I reached out about the lack of relief, I was told I could come back and get Botox for $12/unit (regular price $15) even though their website and social media still advertise $9/unit. It made me question whether they were trying to upsell me or take advantage. I rather pay for Botox than Xeomin, I’d rather pay for something that will work for my pain relief than something that did absolutely nothing, which that is a waste of money. Which the doctor did make it feel very dismissive about my tmj pain concerns. They later reached out again offering another “free consultation” with a different doctor (her husband), but at this point I don’t need another consultation. I needed a provider who actually listened, used the right product for TMJ, and made sure I received the correct dosage—not whatever was left over. I’m sharing my experience so others with TMJ know to ask very clear questions before proceeding. This was disappointing, expensive, and did not help my condition at all.

Emily Raymond 4 months ago

I got ultra laser resurfacing done with Dr. Neera two weeks ago. The whole process was thoroughly explained to me and all of my million questions were answered as well. The aftercare was very thoroughly explained to me, and I even reached out afterwards with additional questions and the staff were always happy to answer. Dr. Neera regularly checked in during the procedure to make sure it was not too painful and to see how I was doing. Now that it has been two weeks. I can happily say that my skin definitely looks smoother and my pores look smaller then before in just one session! I am so happy and grateful and I would definitely recommend Sansa Med Spa to anybody that is also new to skin procedures like I was!!!

Denise Page 3 months ago

I had a very professional and pleasant experience with everyone here . I’m looking forward to going g back to them when the time is needed . I did have injections for fine lines and wrinkles And in about a week, I will find out how amazing it looks, and I will do another review then. Very happy so far ! I would recommend!

Caroline Ramos 4 months ago

Amazing experience today! Dr. Sanjay Gupta and Dr. Neera Gupta are true to professionals and highly skilled! Welcoming and very informative about their services. I will be back! Thank you for a much needed self care relaxation day! 💕

Melissa Farina 4 months ago

Dr Neera was amazing! Great results with the diamond glow facial! The staff is so thoughtful! Will be back for sure!