Tribeca Medspa

lexie m 4 months ago

I came here to get dermaplaned before vacation and had the best experience! Granted, a very simple treatment but the customer service was superb. I was frantic when I came in and the patient coordinators and practitioner, Alexandra all put me at ease, almost immediately. They were extremely accommodating. Alexandra was knowledgeable and told me about all sorts of products and treatments that could be good for my skin. She was efficient and then used this amazing serum to help with the redness I was experiencing. Overall, 10/10 experience and I will definitely be back for more treatments!

Amanda K 3 weeks ago

I'm extremely disappointed with my recent experience, especially as a loyal client whose family has spent a significant amount of money here over the years and also referred friends. I booked my appointment online, selected a provider, and received both a text and email confirmation for my 1 PM appointment that I had scheduled the day before. When I arrived, I was told the appointment "shouldn't have gone through" because I didn't select a specific area, which I did and that's why I had proof of confirmation via text and email. There were 3 staff members at the front desk, you would think at least one of them could have called to let me know before I traveled from Brooklyn into the city, paid tolls, the congestion fee, and parking. Instead, I was told that "someone should have caught it and called," even though this was clearly their error. Rather than taking responsibility, the situation was being framed as my fault. They couldn't accommodate me and only offered a possible appointment at another location 45 minutes away. There was no real effort to make it right, just a brief apology. For a business that positions itself as professional and client-focused, this experience fell far short. Clients should not be treated this way, especially when the error was clearly on their end. This was very disappointing and not the level of professionalism I expected.

Allison Galanowsky 4 months ago

Amazing first time at the spa with Taryn Johnston. I booked initially because they use Skin Ceuticals, but am definitely going to continue visiting Taryn. She is a wealth of skin care knowledge, and most importantly had me leaving glowing after my Hydra-Facial. Amazing customer service and clean beautiful spa!

michael riebling 3 months ago

Dr Ferzil at Tribeca Medspa goes above and beyond for her clients. She genuinely cares about her client's long term needs and she provided me with a skin care routine that has random strangers complimenting me on my skin. I've been to the 'best' derms in NYC, and I have never had results like I do now with Dr Ferzil.

Anne Moody a month ago

TRASH. I kept giving this place a chance because it really is a gorgeous spa! I've tried quite a few treatments and 10% weren't completely awful. But "Laura" is very unprofessional and fake. I wouldn't waste your time/money. I'll have to go to 5 different Medspas to fix her "work" ... a waste of thousands of dollars and time. PS - they have been trying to contact me as if they didn't know what they intentionally did to ruin and infect (yes, that serious) my face. I just returned from a LOVELY medspa who had to correct the lump, had I left it untouched - I could have serious health issues and dead skin. Please stay away from Laura!!