Bella Santé Day Spa & Med Spa – Boston

My MIL purchased me the Expecting Moms Bundle as a gift to celebrate my pregnancy. I cannot recommend this experience enough! I booked in for a day with The Prenatal Escape Massage with Brian, a Rose Collagen Custom Facial with Susan, and the Bella Hand Facial with Sabrina. Every staff member was professional and put me at ease immediately. They were all knowledgable about their specialties, caring towards me as a client, and a pleasure to work with. The changing area was well maintained, with lockers, steam, and showers as well as provided toiletries. They also provided teas, water, and light snacks (chocolates etc.) for while you wait between services in their comfortable waiting area.

I originally rated Bella Sante as not up to my expectations, but after coming back on Tuesday, I'm genuinely impressed and I felt important to update my thoughts. After I posted my original review, someone from Bella Santé personally reached out to me. She asked what went wrong, listened to my concerns and feedback, and confidently invited me back because she believed I hadn’t experienced the level of service they’re known for. Just the fact that she took the time to call says a lot about the integrity and pride Bella Sante has. I went back for another massage, and it was great. The quality, attention, and care was noticeable from the moment I walked in. Bella Santé clearly believes in their service and stands behind their reputation. I think this this second experience reflected that. While this isn't the best mind blowing massage I have gotten, I had a great experience and recommend Original review: I got the tension relief massage and it was okay, nothing special. I had higher expectations because of all of the 5-star positive reviews, but it just didn't meet my standards. The staff and massage therapist were most definitely friendly, respectful, and professional. I loved how they were welcoming to everyone. I saw a couple of bugs in the bathroom, they were dead but one was alive. In the wide scope of things, it is a clean facility, but I was surprised to see that it was sub par from my expectations. Also, I had add ons for my massage, and that was completely forgotten during my massage time. I thought that after I had spoken up and mentioned it, I would have received those treatment add ons, but my session ended and I did not. I came for the full experience, and I guess I received that partially. I understand that we make mistakes and forget, but it's just disappointing that you are paying to pamper yourself in a luxurious environment and it isn't meeting expectations.

Would not recommend or come back again. We scheduled a 50 minute massage, and by the time the staff asked questions, got situated etc only got about 38 minutes of massage time. For $180 each (we got two) that’s ridiculous. Steam room was also out of order, which we were not aware of until I went to use it. Definitely not worth the spend for what you get.

Went in today for a 50 min deep tissue massage and unfortunately was left a little disappointed. I have had a many deep tissue massages elsewhere and one here previously, but this missed the mark- just a regular massage and nothing different done on the problem areas I pointed out. It was a great basic massage, but deep tissue it was not. Additionally, last time I was here a while back they were under improvement (construction) to upgrade the facilities. Today I saw that there has been zero change made to the men's changing room and men still do not have access to the steam areas, which are exclusively reserved for women despite services being charged and advertised for the same pricing- without access. Just a good FYI for perspective male patrons looking to extend their spa visit (this should be noted on the website, as many other spas clarify this). Men's room remains the size of a small home bathroom.