AmaChi MedSpa

Extremely disappointed. I called to request an appointment for IPL/BBL for my hyper pigmentation. I asked how much each treatment is and I was told $250 or a package of three treatments with 15% off. I made an appointment and today went for the appointment. I was given a consultation with a package of 4 treatments where the treatments are $270 otherwise it’s $300. I wish these spas would stop misleading people to get them to walk in the door. I was expecting to actually have a treatment today but instead I left feeling very disappointed because I don’t like to be lied to and have my time wasted

I had a great attitude towards AmaChi MedSpa until customer service began to go downhill due to my schedule being too busy. At the time, I planned to use this service, I was going to be in another state every few days (something I was unaware of at the time when I signed up and paid in full.) I decided to pull out fully, request a refund and come back when appropriate in my schedule. Upon rescheduling multiple times and then finally wanting to cancel it all, the staff's demeanor became very rude. I was sent a text that was in the attitude of they don't care for their customer's satisfaction, I was even asked into a room and tried to be convinced to go through with the service even though I stated multiple times I was simply too busy at the time. The only reason this rating is three stars and not one is because of Josselyn (pronounced Joselin). She is absolutely great! She helped me the most, was the most understanding and seemed to be genuine through everything I've had to go through with this establishment. If it wasn't for her, I'm not sure what I would have done. Though this short experience with AmaChi MedSpa was the least favorable, I can promise you Josselyn will help you to the best of her ability through any situation. For the best customer service possible, ask to speak to Josselyn when calling. Like I said before, if I ever come back, it's only because of the great communication and customer service from her in particular. Thank you again, Josselyn.

I visited the Spa yesterday and was seen by Nurse Libbie. I had the most delightful experience with her. She was warm and caring but at the same time extremely professional, knowledgeable and overall a total class act. She made sure to manage my expectations and was happy to answer any questions I had. The facility is clean and professional. The entire staff is also extremely discrete and valued my privacy to the highest degree. I couldn’t recommend this place enough and if you do go, make sure you see Nurse Libbie as she was Absolutely incredible.

I have been going to Amachi Medspa for over a year now and I must say they have been amazing. Very friendly staff, easy to contact, clean and sanitary offices and equipment. The music they play in the rooms were very relaxing. MJ has been a pleasant tech to work with, she always kept me focused and entertained to distract me away from the subtle pain of the lasers. She always explained all the procedures before starting. She made me feel very welcoming all the time and treated me like a friend not just a business client. I just love her vibe all around! I would definitely recommend this place to anyone. Thanks Amachi Medspa!