Chicago Cosmetic Surgery & Dermatology

10 star!! I had an exceptional experience with Dr. Jacobs and Olivia. They, along with the entire staff, provided the best service I’ve ever experienced. Everyone was professional, knowledgeable, and genuinely caring- especially Dr Jacobs and Olivia!!! . The facility is beautiful, the skincare products are excellent, and they created a thoughtful, personalized strategy for improving and maintaining my skin going forward. I highly recommend this practice to anyone looking for outstanding dermatologic care! I can’t wait to go back!!

I went twice and probably won't be back--the first appointment I had was fine (if a little long, but it's an intake appointment so that's reasonable). My second appointment, I waited over an hour past my appointment time without any explanation. My provider breezed in, said nothing about her tardiness, then left. I was so angry at how long I waited but was still willing to give it another shot--however, I think my provider rushed my botox appointment and the effects didn't last nearly as long as it has in the past (I've been doing botox for years). It's tough to find good providers and I was sufficiently impressed the first time but the second visit left such a bad taste in my mouth that I don't think I want to return. The support staff are all really lovely and kind however!

Botched my face! I tried to upload photos, but Google’s content filters seem to hide my review when I do. That’s how gnarly my lip looked after I went to Chicago Cosmetic Surgery & Dermatology. I came to the clinic last year for a minor excision after a facial injury left something lodged in my lip. The surgeon assured me I would look better than before. Instead, the procedure left me with significant volume loss and a visible dent, suggesting a proper layered closure was not performed. When I raised concerns, the clinic told me my result looked good but they could correct it with filler. That made things substantially worse. I was left with hard, uneven, visibly lumpy lips. Despite this, multiple practitioners praised the results, dismissed my concerns and insisted nothing was wrong. When I pressed the issue, Chicago Cosmetic Surgery and Dermatology then ghosted me for over a month (suddenly ignoring all portal messages and failing to return phone calls). I only received a response after finally reaching a manager, who offered no real apology but at least issued a refund for the filler. I am still living with the damage a year later, and other providers have told me I will likely require plastic surgery. The lack of care and accountability from Chicago Cosmetic Surgery & Dermatology is appalling.

I visited this clinic last year. I wanted to inquire about a mole under my eye area that I wanted to remove. The office is really clean and nice - but they were extremely unhelpful... or able to make me understand any of their procedures. The assistant told me that the person who usually does mole removals was out on leave until Spring (months later). All they did was measure my mole. I asked how I could set up an appointment to see the doctor and they said they could contact me later. ' They never contacted me. I also had to pay $200 out of pocket just for them to tell me they'll contact me again later and to just measure my mole. It was like a 5 minute ordeal. I guess the $200 is their consultation fee, which honestly. For that amount of money I would have expected more. I don't think anyone there took me seriously at all. No one even explained to me how the typical process would look like. I was really disappointed. I just paid the $200 and left. I wouldn't return.