Dermatology Arts

I had a very positive experience at this clinic. The doctor was attentive, patient, and genuinely interested in understanding my concerns. I never felt rushed, which I truly value. You can feel when a doctor really cares — and that was exactly my experience here. Thank you for your time and professionalism.

**Great Doctor, but a Nightmare Experience After the Visit** Our experience with the doctor at Art Dermatology was very good. Unfortunately, everything that followed has been an absolute nightmare. My pharmacy needs prior authorization from the doctor's office to process my prescription. For over two weeks, both the pharmacy and I have been trying to get a response, with absolutely no success. We have called repeatedly and left messages almost every day, but no one answers the phone or returns our calls. I have also sent multiple messages through the patient portal, and **more than two weeks later, not a single response.** This level of communication and patient support is completely unacceptable. A good doctor's visit means very little if patients cannot get the medication they need afterward. I understand that prior authorizations can take time, but there is no excuse for completely ignoring patients and pharmacies for weeks. **Great medical care should not end when the appointment is over.** I am extremely disappointed and frustrated with Art Dermatology's lack of responsiveness and follow-through.

My experience with Dr. Samir’s office was unfortunately very disappointing. First, after my procedure, the specimen was sent to the lab, and I was told that as soon as the results became available, I would be notified and would also be able to see them in the patient portal. The lab results were actually available on Thursday. However, when we called on Friday to ask about the results, we were told that although they had been available since Thursday, Dr. Samir had not yet released them, and only he was authorized to do so. Since Monday was a holiday, we were forced to wait through the entire weekend to receive information that was already available. This caused unnecessary anxiety and stress while I was waiting to learn the outcome of the test. Another major issue was punctuality. At nearly every appointment, we waited approximately 30–45 minutes past our scheduled time before being seen. Consistently keeping patients waiting for that long shows a lack of respect for their time. Communication with the office was also extremely difficult. On multiple occasions, I called and received no answer. It appeared that my number may have been recognized because calls from my number repeatedly went unanswered. When I called from my husband’s phone, the call was answered. Later, after that number was recognized, those calls also went unanswered. I ultimately had to call from a third phone number to reach someone. This pattern occurred multiple times and made communication unnecessarily frustrating. In addition, my credit card was mistakenly charged twice. It then took approximately a week of repeated daily phone calls to resolve the issue and obtain a refund. Each time, I was told that the specific person responsible for processing the refund was unavailable and that no one else could help. This reflected a lack of organization and accountability within the office. Overall, both Dr. Samir’s office and staff appeared unresponsive, disorganized, and lacking in professionalism. Important tasks seemed to depend on a single individual, while other staff members were either unable or unwilling to assist. The combination of poor communication, long wait times, delayed access to test results, and billing issues made for a very frustrating experience. Unfortunately, I cannot recommend this practice based on my experience.

Dr. Casey Carlos and her team are exceptional. The entire staff is very kind and always ensures a calm experience. Dr. Carlos explains everything so that it’s easy to understand and also does a great job of explaining the why behind her diagnosis or recommendation on next steps. Everyone in my family sees Dr. Carlos and I would highly recommend her and her team.