Dermatology Partners

Almost impossible to get through to the office or make an appt if you ever need to reschedule. I’ve been trying for 3 days each time holding over 30 min before disconnecting. Dr Barsky needs to have online booking or a way to get an appt with her bypassing the days of waiting. Very frustrating.

We visited Dr. Bloom to treat my son's severe acne, and she suggested the Accutane program (Isotretinoin). After taking Isotretinoin for about 6 months, my son's acne was very well controlled, and it seems like the treatment worked. However, about a month ago, he got a huge acne-like 'tumor' which is called 'pyogenic granuloma.' Dr. Bloom asked us to visit her office to treat it. It was the 2nd time he got this large-sized tumor, and she did a steroid injection. The previous 2 tumor was almost gone after having a steroid injection, but this time it was not just filled with liquid. Dr. Bloom did the surgical treatment with her assistant (Jocelyn), and my son's painful time ended up fairly quickly. After discussing with his mom and my son, we decided to stop the Accutane program as visible side effects came up. I called Jocelyn to report his status and asked deliver our decision to Dr. Bloom, and she said she will do that and call me back. It's been 5 days, and no one cares about the current situation. There might be some situation, but our family can't accept this unprofessional manner toward the patient. DO NOT TAKE ACCUTANE PROGRAM IN THIS FACILITY.

Dermatology Partners is an extremely well run medical practice. Everyone one I dealt with was very friendly and helpful. Certainly makes one more at ease when going through a MOHS procedure. I have had other experiences there and it’s always the same. First time with Dr Godinez and she was absolutely wonderful. Great bedside manner and sincere in how she updates her patients. I pray people don’t have to have this type of surgery, but if you do, this is the place to go.

I was completely uninformed and misled. Beware of their 24 hour policy for making changes to appointments. I called to reschedule an appointment and the receptionist told me she moved it to the next day. At no point during that call was I warned about any 24 hour policy or possible fee. When I called to verify my new appointment, they told me I was never put in the system and that my appointment did not exist. Instead of acknowledging the mistake, they said I would have to pay an additional $50 fee before I could even schedule another appointment. Any attempt I made to explain what happened or reconcile the situation was immediately shut down with “as per our 24 hour policy…” despite the fact that I was never informed of that policy when I called to reschedule. I followed the instructions given to me by their staff and still ended up being penalized for something that was clearly not my fault. The way this situation was handled felt incredibly unfair and unprofessional. Patients should be very cautious when scheduling or rescheduling here because you may end up being charged for their internal errors.