iCRYO Cryotherapy + iV Therapy + Body Sculpting + Red Light Therapy

Came in today to ask questions of their services as I recently had a mommy makeover and wanted information of their skin tightening services. I stopped by as take classes next door at club Pilates, to have left with none to little information. I was pretty much pushed out the door and asked to please call for information and left me with so many questions. They lost my business as I will not be returning. How are you suppose to sign up when the employee pretty much tell me to call later on a another date, because they will be closing soon while already in the middle of a conversation on their services the offer and helping me with my questions on choosing the correct services for I am looking for… so rude. Horrible customer service. I am sure the owner of this facility will not be happy with this employee, they just lost business and I won’t be referring either. Stay away if you want “good” customer service, go somewhere where they are willing to help and answer all your questions, even if it takes a couple more minutes more after closing to help you out. That shows interest and that they want your patients. Place will not last very long with such employees. It’s a shame as it looked like they had a couple of beneficial services. Check your cameras, it was a couple of minutes before closing time at 7pm today Tuesday Feb. 24 Please retrain your employees as they are hurting your business instead of helping it grow. Best of luck.

I want to start by saying my attendant was very nice and didn't appear to have anything to do with the marketing ploy that brought me in. This location is actually great--right near the LA Fitness I use, surrounded by other health and wellness businesses. On paper, it's the perfect spot for a place like iCRYO. The issue is how I was brought in. My daughter came across a social media ad offering a $349 package for $47 "TODAY" with a countdown timer and limited availability. Obvious red flags--but we still gave it a shot. As adults who are active and into fitness and wellness, we genuinely enjoy supporting local businesses that align with that lifestyle. I signed up, paid the $47, and within minutes got a call to book same-day. I was told to expect about a 30-minute visit including a tour. Everything started off normal--check-in, paperwork, quick tour. I've done cryotherapy and compression therapy before, so I was familiar with most of what they offer. For context, I had knee reconstruction surgery at 18 and have dealt with chronic pain ever since. Managing it through fitness and recovery is just part of my life at this point. So trying something new for $47 is typically worth it in the aggregate. The service I received was red light therapy, which I hadn't tried before. It was presented as part of a "$379 weight loss body contouring package." The attendants description was read off of the brochure posted in the therapy room. It listed about 20 ailments you can treat by changing the settings of the machine (interestingly, weight loss wasn't even one of them). Stress, hormone balance, pain, autonomic nerve balance, and soft tissue repair were some of the options. I chose "athletic recovery," since I had just come from the gym. A pic of that chart is also included. I was told the session is 12 minutes of therapy and was given basic instructions on how to start the machine after disrobing. It lasted about 8 minutes (I timed it while listening to a podcast). It's similar to a tanning bed, flatter and less comfortable. Afterward, the attendant (again, very nice) went into the membership pitch, which I expected. You advertise to get bodies in front of your pitch person, I get it 100%. After hearing the different plans and memberships, I asked one simple question: What would that exact session cost if I walked in off the street? Answer: $39.....? So I clarified--just to be sure I wasn't misunderstanding--that I had just paid $47 for something that normally costs $39. She confirmed that was correct. No other words spoken. I asked about the $379 package I supposedly purchased, and she said that was a third-party promotion and she wasn't familiar with it. No one stepped in. No one tried to explain it. No one seemed surprised. I went as far as to return to show her the screenshot of the actual promotion (screenshots included). There was still no explanation or attempt to reconcile the situation. Just more awkward silence and stares. At that point, it felt less like confusion and more like a disconnect between the marketing and what is actually being delivered in-store. Maybe this is the model and they acquire customers in the aggrigate. If not an intentional scam, it was a missed opportunity. What I would have liked to reasonably understand (and would still welcome): What exactly is included in the advertised $349 package? How does that differ from the $39 walk-in service I actually received? Why didn't the staff know about the package or advertisement? Why would they allow a 3rd party to bang me for $47 to provide a service openly valued at $39? The silver lining in this story is the opportunity to share the experience with the review community so others don't get scammed. Beware when you see an iCRYO promotion or advertisement. Over time with reviews, you are usually on the receiving end of warnings and praise for businesses and services. Today, I am a giver. My $47 loss will hopefully help another member of the community. In the meantime, my search for new technology that can help manage my pain continues.

Thoroughly enjoyed all of their treatments I tried; compression, red light bed and Cryotherapy chamber ... I noticed small results after one visit. I am looking forward to going back for a Cryo facial!!

I've been going to iCryo Plantation for over a year now and the staff is always welcoming, the facility is modern and clean. I've tried everything they offer - cryo, red light bed, sauna, compression, IVs and love that I can mix and match services based on what I feel like doing. Highly recommend iCryo if you're looking to level up your wellness routine.