Mirror Image Medical Spa

I bought a Groupon to get laser hair removal and called to make an appointment, but unfortunately the woman I spoke with was extremely rude. There was no reason for the attitude over a simple misunderstanding I had. I’ve decided to cancel immediately and will be going somewhere else. If this is the level of customer service over the phone, I can only imagine what the experience in person would be like

Today was my first time receiving a light chemical peel l. Noel explained to me the process and she made me aware that this is a fist step and as I receive more I will see the needed results. My issue is pigmentation so I am addressing it with Nicole. She was patient and most knowledgeable as well as being a very pleasant and positive person

Wonderful atmosphere, Noelle made me feel like family and I will continue to come back!

I bought a Groupon and was told I'd have to pay more at each visit to get what I'd already purchased (medium area for bikini laser). First red flag, and still not corrected on Groupon months later. They canceled my first appointment so I had to reschedule. They never greeted me, said only "we're out of new patient paperwork" when I walked in and said it was my first visit. After waiting a half hour past my appointment time (the front office said there'd been "an incident"), the tech insisted I fill out paperwork incorrectly. When I tried to explain the error she got really defensive and rude. I said I was no longer comfortable and was leaving and then she followed me out yelling at me the whole way.  I've never experienced anything like it in my life. So bad, beginning to end.