Advanced Dermatology and Cosmetic Surgery

My son had an appointment. We were running 7 min behind due to the school schedule. I called multiple times to this office way in advance to explain , except I got hung up on 5 different times. I am sure they have this on record because it’s recorded. Went to the office at 12:07 to check in and the nurse shares , I was 15 min late and the doctor went to Lunch and I had to reschedule. Instead of arguing. I said we won’t be back. They may not even care, but customer service matters to me.

Absolutely do not recommend. I had an appt with Dr. Crawford today at 8am. I ended up waiting over an hour and later went to ask the front desk what was going on as I saw everyone I came in with had already been called up and then new people who came in after me was being called. When I told her I had another obligation at 10am and to determine what my wait time would be at the the hour and 15 min mark, she told me that Dr. Crawford was still in. a surgical procedure that is running over. At this point, its now almost 9:30am and I have to reschedule my appt in order to attend my other obligation at 10am. I later rescheduled for a telehealth appt just so I can still be seen this week, the front desk receptionist told me I would get a confirmation right away. . Its now been over 12 hours and still nothing. Its very unfortunate because as a Clinician and Provider myself, I have never treated my patients in this way. I find it beyond disrespectful and honestly a really bad lack of professionalism to treat another human being in this way. I more than likely will end up going elsewhere as the quality of care that I have already recieved her is very subpar.

I arrived for my appointment and the waiting room was filled with patients who had been waiting hours for appointments with the doctor I was there to see. The ONLY doctor on staff. There were no updates or apologies, just “she’s running behind”. Three of us had to reschedule. It’s disrespectful to people who take time off of their work to travel to an appointment and have a medical concern to be kept waiting hours and left with no option but reschedule and do it all over again.

I had an appointment and when I got there they told me the doctor was over 1 1/2 hour behind. Mind you my appointment was at 10:00am, how are you that far behind that early in the morning? I took off work and used my leave to drive up there for them to tell me of the wait time. Why not have called me and other patients ahead of time to let us know of the delay. If the the staff would’ve given me a call I would have cancelled then. Also keep in mind I had talked to two staff members on the phone that morning (and even 30 min before my appt) inquiring about location and no one thought that was a good time to notify me of the wait??? The front desk also did not care at all nor were they apologetic or accommodating. I wanted to support this place and get me the help I needed but this kind of incompetence made me want to try somewhere else.

Front desk is highly unresponsive. It’s almost impossible to get in touch with anyone outside of the few minutes you meet with your Doctor.