Frontier Dermatology (Mercer Island)

I met with Dr. Jennifer Hall and felt that the interaction was alright. I felt a bit rushed when chatting with her, however, she was still able to prescribed me some ointments for my itchyness and it has improved over time. I would rate this location as ok if you just need to get someone to diagnose. I would advise coming prepared with your own observations and records to share with the doctor before your appointment to help diagnose.

I agree with many previous reviews. This practice is very inflexible. The doctor addresses only one concern per visit, even if the second concern would take about 1 minute to address with a trained eye. Very inflexible and unfriendly. I don't recommend this practice.

I go to the Mercer island location. They are very very nice and they don’t keep you waiting. Even making an appointment is easy and hassle free. I’ve been there multiple times. And I always leave with confidence. Because I know my treatment is going to work. Just like the last time. And the time before that. These guys know what they’re doing. And actually care for you.

I saw Jennifer Hall for a suspicious mole that turned out to be skin cancer. I felt dismissed and rushed every step of the way. At the first appointment she seemed convinced my provider referred me in error because I was too young to have a skin cancer and it looked like a regular mole (but it was confirmed with the biopsy). Getting in touch with the office to get my results took days of being on hold and/or being told that the providers and medical assistants were gone for the day (at like 3 pm). Then scheduling the removal of the cancer took several weeks, so that the scab on the biopsy site had already fallen off and then the provider and assistant couldn't find the skin cancer location. They made me feel like I didn't know where my own spot (that had been bothering me for months) was located, but really she spent 2 minutes with me and took a quick photo at the initial appointment so they didn't really know where to look. The procedure itself was fine, but again, I felt dismissed and like I was inconveniencing them by being there. Then I did a full body scan which seemed incredibly cursory (less than 5 minutes with the Jennifer Hall) and there were no questions asked about my medical history, skin cancer history in my family, or spots of concern. And lastly, I had an issue with the lab and billing process, which took weeks to resolve and required a lot of persistence on my part (and side note: apparently the lab bills based on what they find after the excision. So because my excision successfully removed the cancer, it was billed as a skin lesion/more cosmetic procedure, and therefore not covered). I get the sense that this place just wants out of pocket Botox and cosmetic clients - I felt like a second-class citizen as someone coming in for a medical reason. A friend commented on having a similar experience for severe eczema. I will not be returning and would not recommend.