LaserAway North Bethesda

This place is SO lovely. Omg. So many good things to say. For starters, when you walk in, you will be greeted by Grace who is literally the kindest and loveliest receptionist that I have encountered in quite some time. She was thorough, efficient, and had the warmest smile. I actually showed up a bit early and they were kind enough to accommodate me and got my session for laser hair removal started right away. Orena performed the session for me and it was the best laser hair removal session I have had. She was systematic, symmetric, efficient, and also so kind and lovely. She also made it a priority at the end of the session to check in with me to see if I had any questions, and took her time explaining the ones I did ask. It was truly the most pleasant experience. So much so that I had to give them this feedback in person, and I am so happy to be writing this on their behalf. I am excited to go back for my next session and I actually modified my next appointment so that I could specifically have it with Orena. I highly recommend this location, you will not be disappointed!

1 star — Severe leg injury from laser treatment, then weeks of being ignored I went in for my very first laser hair removal appointment on June 18th and left with severe burns/injuries covering both my legs (see photos). The marks were still visible almost two weeks later (i’m praying these are not permanent scars). I saw my own doctor on June 24th, who diagnosed an adverse skin reaction to the laser treatment, prescribed prescription-strength steroid cream and a prednisone taper, and explicitly advised me not to return for further treatment at this location. What made it worse was the response after: • The marks became visible the day after my appointment (Friday, June 19th). I was working all day and couldn’t call, so I emailed them that same day asking if my legs — badly swollen and itchy — were a normal reaction. • Saturday, June 20th: I called right when they opened, since I still hadn’t heard back on my email. I sent photos as requested. No callback all weekend, so I ended up at urgent care for a hydrocortisone prescription. • Monday, June 22nd: called again, was told the “lead nurse” would call me Tuesday. Also learned that the petroleum jelly they gave me at my appointment to apply afterward was actually making the injury worse (trapping heat) — meaning their own staff handed me something that worsened my injury. • Tuesday, June 23rd: no call. Called again, was told the same thing. I also sent a second, detailed email that day explaining everything. Their site advertises a 24-hour email response; I never got one. • Wednesday, June 24th: saw my own doctor, who confirmed the severity and advised against continuing treatment. I called LaserAway to cancel my 8-session contract and was told a director would follow up in 24–48 hours. • I heard nothing. I had a beach vacation starting the very next day, and had to keep my legs covered and out of the ocean the entire trip because of this. • I followed up again after vacation (Monday, June 29th) and was told 24–72 business hours. • Got a callback the next day (Tuesday, June 30th), told — again — to send photos so a nurse could “look into it,” with a callback promised for tomorrow (which is now today). As of writing this, every single promised callback in this process has either not happened or happened days late, so I’m not optimistic. I’ve since sent a formal written request for contract cancellation, a full refund, and reimbursement of my medical costs, along with my doctor’s documentation. We’ll see if that ever gets a response. This is a company whose entire business is aesthetics, and when they visibly injured a first-time client, the response was silence, contradictory advice, and stalling on a contract cancellation while the clock ran on my sessions. My vacation was negatively affected by their negligence. I would not recommend anyone start treatment here.

I had Thermage to tighten the loose skin on my thighs. I just had it today so I can’t say the results. What I can say is what a great group of people work at Laser Way. My nurse Caroline could not have been more nice as well as professional ! She really explained everything to me. She also had a great personality so it was nice just to hang with her!

My appointment at Laser away was awesome!! They gave me awesome deals 🥹 They were so nice and friendly! They made me feel so comfortable and welcome!!!! They also have a tv in the room yesss and a nice bathroom as well! 100000/10. Kimmy was Cari was superrrr nice and helped me with my next appointment. The person who did my laser hair removal was nice and made me feel welcome!